# Get started with Kustom Checkout for Finqu

## Before you begin

Make sure you have:

- An active Finqu store
- Admin access to your store settings
- Your company registration details (for KYC verification)
- Bank account details for payouts


## 1. Activate Kustom Checkout in Finqu

Kustom Checkout (KCO) comes pre-installed as a default payment option in Finqu.

You can monitor the activation status under:

- **Store Admin → Payment settings**


Activation is handled by Kustom and typically takes a few days up to one week.

## 2. Provide additional business information (KYC)

Once Kustom begins processing your activation, additional verification may be required.

If so:

- You will be notified by Kustom
- You can enter the required details directly from your **Payment settings** when prompted


You can also log in to the Kustom Merchant Portal to check your account status:

- https://portal.kustom.co/


Verification may include:

- Company information
- Owner details
- Bank account details for payouts


## 3. If Kustom Checkout is not active

If your store previously used another payment provider, Kustom Checkout may have been disabled.

In that case:

- Go to your **Payment settings** page
- Re-enable or reorder **Kustom Checkout**
- Follow the on-screen instructions


This will restart the onboarding process.

## Verify that Kustom Checkout is working

Once activation is complete, we strongly recommend performing a test purchase.

### Test steps

1. Visit your store frontend
2. Add a product to the cart
3. Proceed to checkout
4. Complete a payment using a Kustom-supported payment method
5. Confirm that:
  - The payment succeeds
  - You are redirected back to your store
  - The order appears correctly in Finqu


> **Tip:** Use a low-priced test product. You can refund the payment later via the Kustom Merchant Portal.


## Automated Payment Processing

Kustom Checkout automates your payment flow:

- Payments are verified automatically
- Refunds are handled via Kustom
- Payouts are transferred directly to your business bank account
- No manual payment management is required in Finqu


## Kustom App Features in Finqu

You can access the Kustom app from:

- **Admin → Apps → Kustom → Open**


Within the **Functions** menu, you can:

- **View account details**
Access your Kustom account information.
- **Order new credentials**
Request updated API credentials if needed.
Credentials update automatically — no manual entry is required.
- **Reinstall payment method**
Reinstall Kustom Checkout if it stops functioning correctly.
- **Restart setup**
Restart the complete onboarding flow if a previous application was declined.


## After activation

Once activation is fully completed, a **Kustom Merchant Portal** button will appear in your admin.

From there, you can access:

- Account status
- Transactions
- Refunds
- Payouts


## Support

- **Kustom:** [support@kustom.co](mailto:support@kustom.co)
- **Finqu:** [support](https://account.finqu.co)