Understand the key terms used in our documentation.
An action when referring to the tasks you can perform with our APIs. Example: Some of the actions you can perform with the Order Management API are canceling and refunding an order.
Sometimes called a "whitelist". A list of files, programs, and/or systems that are permitted to run or have access to a database. Some e-commerce platforms may require that Kustom's APIs or IP addresses be explicitly allowlisted by the user.
Identifier of a purchase authorization received as response of an Authorize() call. Allows to continue the creation of the order and finalise the purchase flow.
An Application Program Interfaces (API) is a software intermediary that makes it possible for application programs to interact with each other and share data.
A customer's request to return funds paid to a merchant. Typically, chargebacks occur after the merchant has refused a refund.
After a chargeback is initiated, the merchant can dispute it in some cases. If a dispute is allowed, the merchant should provide all necessary documents to Kustom or to the payment processor in case of enable Kustom via a Distribution Partner.
Refers to the right to collect payment from the respective Customer.
Also referred to as a "consumer" or "shopper". Public who are making purchases online or in-store using the Kustom Payment Services to pay for their purchases.
A Kustom dispute arises when a Customer contests their obligation to settle payment(s) for purchases made from a Partner. These cases are categorized into different dispute reasons.
An entity that has been authorized by Kustom to market, distribute, resell, or undertake necessary actions to extend the availability of Kustom's products and services within broader or more specific markets.
Kustom's review process to make sure an order is placed by a real person and is safe to fulfill. It involves confirming the order details, and verifying the customer's identity.
A webpage, popup, or embedded section of a checkout that a customer is redirected to in order to pay and complete their purchase. This page is "hosted" - meaning it belongs to and is maintained by - a third-party. When customers select Kustom as their payment option in a partner's checkout, they will be redirected to a new page (or be shown a popup window) where they can complete their purchase with Kustom. After the purchase is completed, the customer is redirected back to the partner's "Order Complete" page.
Only identifiers generated by Kustom will be exposed through properties suffixed with _id. Identifiers generated by partners will be accepted through properties suffixed with with _reference.
Electronic payments made by customers via mobile apps. These payments may utilise either native mobile APIs or web pages optimised for mobile (also called as mobile web).
Used to refer to transactions that occurs in a traditional physical store. Brick-and-mortar
Kustom product that enables the offering of Kustom payment methods as part of an e-commerce website and creates orders.
Merchants are businesses or business owners who are selling goods or services.
The Merchant Category Code (MCC) is a four-digit number that is used to classify the type of goods or services offered by a business.
Once a merchant creates an account with Kustom, they are assigned a Merchant ID and is a several-digit code unique to that business, which allows partners to be easily identified in our system.
The Merchant ID is unique per environment, therefore a merchant may have multiple merchant ids to cover for playground and productions as well as may have multiples merchant ids to differentiate different websites or regions.
The Kustom Kustom Portal is the Kustom back office portal for our partners. Partners are able to view and manage orders, access settlement information, update payment information, and more while signed into the Kustom Kustom Portal.
Kustom solution that enables merchants to implement dynamic messages in their e-commerce websites.
Payments that only happen once, and are not charged again. Most purchases are one-time payments.
Kustom product that enables handling orders previously created and taking actions on them such as captures, cancelations, and refunds.
A business entity that uses Kustom's Product Suite (e.g. payments, placements, identity, express checkout or advertising services) through an active Kustom business account independently of the type of the integration being used.
Partners are usually businesses or business owners who are selling goods or services (i.e. merchants).
In computing and telecommunications, the payload is the part of transmitted data that is the actual intended message. The payload excludes any headers or metadata sent solely to facilitate payload delivery.
Provisioning involves the transfer of money from one account to another.
Traditionally called "sandbox". Playground environment is "test" version of a website or system, where users are able to use the features without repercussion. Kustom offers a free playground environment of our system, which includes access to "test" versions of our integration and Merchant Portal. This allows merchants to walk through the integration process, make test orders, and view Klarna on their sites - without needing a live Klarna account!
For more information about playground environments, click here.
The "live" version of a website or system. For a merchant selling online, this refers to the public website, where customer go to make real purchases. Merchants partnered with Kustom gain access to the Kustom production environment after signing up. This includes access to the live integrations, so that customers can make orders on your site using Kustom as the payment method; and access to the live Kustom Portal, where you can manage both your orders and your account.
PSP stands for Payment Service Provider. Payment Service Providers are companies that enable partners to access a wide variety of payment options for their customers, while managing their orders and payments efficiently.
Payments that are charged multiple times, at regular intervals. Subscriptions are an example of a recurring payment.
"Settlement" in the context of Kustom refers to the process of transferring funds from Kustom to a partner or merchant.
Automated notifications sent from one aplplication to another when something happens. A webhook is an HTTP-based callback function that allows lightweight, event-driven communication between systems.