What is Order management

Order management is a solution that lets you effortlessly handle all your orders. Within this single solution, you have control of different operations with the orders created.

Order management is a solution for effortlessly managing all orders placed using Kustom Checkout. It's essential for completing the purchase journey when integrating Kustom products. Order management handles tasks before, during, and after order fulfillment, including:

• Capturing orders
• Refunding orders
• Canceling orders
• Updating orders
• Adding shipping information for delivery tracking
• Sending communications to customers

Touchpoints

Order management can be accessed through:

Order management API

Suitable for merchants handling many orders daily and managing them from their existing e-commerce platform.

Kustom portal

The Kustom portal is an alternative way of managing orders through a user interface. Useful for merchants handling a smaller volume of orders manually or for stores on e-commerce systems without API integration capabilities.

Platform solutions

Supports integration with third-party platforms like Woocommerce and PrestaShop.