With Abicart, merchants start their Kustom onboarding directly within the platform. This ensures a fast activation and a setup that is fully aligned with the platform’s built-in checkout and payment configuration.
Apply for Kustom Checkout directly from the Abicart admin dashboard.
- Log in to your Abicart Admin.
- Go to Dashboard.
- In the right-hand panel, click “Apply for Kustom Checkout”.
- This starts the Kustom Checkout application process.
After completing the first step of the application, a KYC (Know Your Customer) form will appear in the same area of the admin where the application was started.
What you need to do:
- Provide any additional company or personal information required to complete the agreement
- Fill in any missing fields from the initial application, if applicable
- Enter bank account details required for payouts
The bank and AML (Anti-Money Laundering) information is also completed directly in the Abicart admin, under Dashboard, as part of the same flow.
Once Kustom has reviewed and approved the application, Kustom Checkout is automatically added to the store.
Where to find it: Settings → Payment Methods → Kustom Checkout
Before final activation, you must place a test order using Kustom Checkout.
- Place an order in your webshop using Kustom Checkout as the payment method.
- In the order list, mark the order as paid.
- Disable Kustom Checkout temporarily.
- Reactivate the payment method once the next step is completed.
The payment method must be active to be visible in the store.
This is controlled under Settings → Payment Methods → Kustom Checkout.
Approximately 24 hours after the test order is marked as paid, Kustom will accept and finalize the application.
A confirmation note will also appear in the Abicart admin.
Your store can now start accepting payments using Kustom Checkout.
Each time you receive an order via Kustom Checkout, the order must be activated when it is shipped.
- Open the order.
- In the “Perform actions” section, ensure “Charge (Kustom Checkout)” is selected.
- Click “Perform selected actions”.
This activates the order in Kustom and charges the customer or sends the invoice.
- Click the lightning icon on the far right of the order row to activate the order.
If a customer cancels their purchase and you want to cancel the entire order:
- Go to Orders.
- Open the relevant order.
- Click Cancel in the upper-right corner.
The order will be cancelled in the store and a cancellation signal will also be sent to Kustom.
- Partial cancellations cannot be done from the webshop.
- These must be handled in the Kustom Merchant Portal.
- With Plus or Pro subscriptions, it is possible to edit the order total directly in the order list.
If needed, Kustom Checkout can also be added manually.
- Go to Settings → Payment Methods → Add new payment method.
- Select Kustom Checkout from the list.
- Click Add to access the settings page.
- Active: Enable to activate and display the payment method in the store.
- Default: Makes Kustom Checkout the default payment method in checkout.
- Available only for selected customers or customer groups: Restrict the payment method to specific customer groups or logged-in users.
- Available for customer type: Limit the payment method to a specific customer type or make it available to all.
- Require personal / organisation number: Makes personal or organisation number mandatory at checkout.
- Send payment status confirmation to store owner: Sends a separate email to the store owner with payment status updates.
- Disable purchase of gift card products: Prevents gift cards from being purchased using this payment method.
These fields contain credentials created in the Kustom Merchant Portal.
- Merchant ID
- API username
- API password
- Primary color – affects the Kustom payment window
- Button text color – affects the Kustom payment window
- Test mode
- Save additional information in order notes (e.g. delivery information when using KSA)
- Use delivery recipient’s phone number as order phone number
- Allow gift cards
- Kustom: support@kustom.co
- Abicart: Support page